Inside Track: It’s PINNACLE Update Time – Do You Know Where Your Book Supplements Are?:

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    It’s PINNACLE Update Time – Do You Know Where Your Book Supplements Are?

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    Knowledge is the essence of law practice. Knowledge is the reason your clients come to you. Having the right knowledge at the right time is critical for your professional success and client satisfaction. The State Bar Automatic Supplementation Service can help.

    June 5, 2013 – State Bar of Wisconsin PINNACLE® is dedicated to providing the knowledge and practical guidance to assist you with one of the largest, most respected, collections of state-specific law-practice resources in the country. And just as the law changes, so do PINNACLE titles. PINNACLE titles are regularly updated through supplements and new editions, to help keep you current. Thousands of Wisconsin lawyers trust PINNACLE to give them the professional edge and peace of mind that comes from being knowledgeable and prepared with the latest information – and many do so by subscribing to the State Bar of Wisconsin’s Automatic Supplementation Service (Auto Supp).

    Following is a list of frequently asked questions about this  service:

    What is Auto Supp?

    This is a free service the State Bar provides to anyone who would like to receive updates to their print books automatically, as soon as they are published.

    How can I get this service?

    When you order a new book via the web, phone, or mail, you have the opportunity to be added to the Auto Supp list. Depending on your ordering method, you may be asked to confirm your Auto Supp request, or opt out of being added to the list.

    What if I didn’t subscribe to Auto Supp when I bought my books, but I would like to start receiving my updates automatically?

    Call State Bar of Wisconsin Customer Service at (800) 728-7788 and let us know which book or books you’d like to receive automatic updates for.

    Can’t I just buy updates when they are published? What’s the advantage of Auto Supp?

    Of course you can buy updates without being on Auto Supp. But Auto Supp ensures that you receive the update “hot off the press,” when it becomes available. In addition, Auto Supp saves you money. You automatically receive a minimum of 10 percent off the regular member price of any update. New editions to “Brown Binder” books are invoiced, typically, at 15 percent off the regular member price of a new book; plus, you receive the additional Auto-Supp discount of 10 percent. For example, an Auto Supp subscriber will pay $153 for a new edition of a book regularly priced at $200 for members.

    Can I return an Auto Supp?

    Yes. The State Bar’s 30-day return policy applies. When you return an Auto Supp in good condition within the 30-day return period, we will accept your return and remove you from the list for future updates. But that may not be what you want, in which case, let us know to keep you on the list so you won’t miss future updates.

    I thought I was on Auto Supp for some books, and yet I don’t seem to receive any updates.

    Please call State Bar Customer Service, and we’ll be happy to walk through your account with you and confirm which updates you should be receiving automatically. Especially in the case of personnel changes involving multi-lawyer firms, someone might cancel Auto Supps not realizing that their former practice partners or someone in the office down the hall wants to continue receiving those updates.

    I recently changed firms and now I’m receiving books I didn’t order, and I don’t want to pay for them.

    If you suddenly find yourself receiving updates for books you don’t remember purchasing, it’s possible that your firm copy and Auto Supp were ordered under your account at some point in the past, and so they followed you as your address changed in our system. Please give us a call, and we’ll assist you with that. We don’t expect you to pay for supplements you don’t want or need. And if they were shipped to you in error, we’ll waive any shipping charge. But do let us know if you are cancelling subscriptions that your old firm may still want; we’ll be happy to follow up with them.

    If I just bought a PINNACLE book recently and an update comes out soon after, do I have to pay for it?

    If you buy a book and we issue a supplement or revision within 90 days following your purchase, Auto Supp subscribers receive the update automatically, free of charge. If we revise and publish a new edition of a Brown Binder book beyond 90 days of your purchase, but within the first year, Auto Supp subscribers receive that new edition at 50 percent off the already discounted price of the update. This brings your price in line with what you might pay for an annual supplement rather than having to pay fully for the “same” new book twice in one year.