If you are using Internet Explorer, go to Tools > Internet Options > Security Tab > click the Custom Level button and scroll down to the Scripting options section and enable each option (ActiveX, Active Scripting, Scripting of Java Applets). Click OK to save these settings.
Assuming that you have the correct plugins installed, you may need to wait a while for the video to preload. Depending on the speed of your Internet connection and your geographic location, the load time can vary. A faster Internet connection (ISDN/T1) will result in greater throughput, allowing you to watch the streams without any lag or buffering delays. However, slow connections will receive buffering delays, including lagging video and stuttering. On a broadband connection, the average wait time before the video starts is 20-30 seconds. If the video does not start after a full two minutes, it is likely that the video may be temporarily offline or broken, in which case please contact Technical Support.
This may occur if you've previously clicked "Watch Now" before a program started. Your browser has stored, or cached, the information from that previous visit.
To re-load all the page's information, perform a "hard refresh" on the page (Ctrl+F5 for PC; Shift+Command+R for Mac).
Windows Media Player 11 has an issue with playing files that are longer than 7 hours; all-day webcasts may run longer than 7 hours. Visit http://support.microsoft.com/kb/979534 to access the hotfix for this problem. You will need to be logged onto your computer as an Administrator to install the hotfix, which may require you to contact your IT department for assistance.
You may want to try re-installing the plugin as this can sometimes rectify problems with a browser or application failing to recognize that the plugins are installed.
Upon installing the latest Windows Media Player, Internet Explorer should be able to immediately play the videos. If it still does not work, try restarting your computer as some drivers require a full re-boot of the system to begin functioning.
If you're using Internet Explorer 7 or higher on Windows Vista, you may be prompted with a security message at the top of the page, asking if you want to allow the Windows Media Player Extension to run. Click on the prompt and select 'Run' to continue.
Internet Explorer 7 on Vista
If further problems exist, please contact Technical Support.
If you are using Mozilla Firefox, try re-installing the latest Windows Media Player, as more recent versions will upgrade your Firefox plugin list and add Windows Media Player support. If Firefox is playing videos in an older version of Windows Media player, reinstalling Windows Media Player will fix this problem. If you still cannot get the videos to work, contact Technical Support.
If an older version of Windows Media Player is being used to play streams, you may not be able to watch streams properly and, in some cases, the streams may not work at all. To fix this, you must ensure that you have a recent version of Windows Media Player installed on your computer. If you've successfully installed it on your computer, chances are good that you're most likely using Firefox. Try this tutorial to learn how to check for the necessary plugin, restore it if it's missing, and configure it to work properly.
You might be missing the plug-in for Firefox and Chrome that is required to play Windows Media content inside the browser. Download the plugin, restart your browser and try to view the webcast/on-demand event again.
If the browser is not accepting that the plugins are installed, try this tutorial to learn how to check for the necessary plugin, restore it if it's missing, and configure it to work properly.
AOL is not a supported browser. We suggest you use Internet Explorer 6.0 or 7.0 to view the Webcasts and OnDemand products.
These features will not work for a live Webcast.
For on-demand videos, the Fast Forward and Rewind features require high bandwidth. Unfortunately, if you are on dial-up this feature will not be accessible. For similar functionality, we recommend you use the slider control on the main video player.
These features will not work for a live Webcast.
Within a segment there are actually three or more video clips: Header Clip, Seminar Clip, and Footer Clip. The Next and Previous buttons simply navigate you around those clips; you will not be able to navigate from one segment to the next using the Next and Previous buttons. To navigate segments you must click on the links below "Video Information" in the upper right hand corner of your video window.
Vista doesn't correctly reconnect speakers and headphones in Media Player. Try closing the Webcast / OnDemand window and re-opening it.
The easiest way to solve any sound issue is to walk through the Windows built in sound Troubleshooter. Follow the instructions below to launch.
IE Users: Click here.
Firefox users: Click Start|Run, type "hcp://help/tshoot/tssound.htm" and hit enter.
Several users have reported that the audio sounds like chipmunks are talking. The issue is a result of incompatible codecs for Windows Media Player. Download the most recent version of Windows Media Player and install it. This should reset all your codecs to the updated ones from Windows.
This can occur when the video window has been moved around the screen or when opening documents over the video window. Click on the Video Window and press F5 to refresh it. The page will reload and the video should now work again.
Make sure your version of Flip4Mac is up to date:
- Visit this link and click the orange "Download Now" button.
- When prompted, select Save.
- Once the download is complete, locate the file in your Downloads folder. If the file is not immediately locatable, run a search for the file using the Finder or Spotlight application.
- Double-click the MPKG file to extract the DMG file.
- Double-click the DMG file to begin the installation process.
- Accept the default settings for installation; if your installation includes Silverlight, you may install Silverlight as well.
- Once the installation has completed, close out of ALL browser windows and be sure to Quit out of the browser(s).
- Re-open the browser and log onto wisbar.org
- Launch the presentation again. The player should give some indication that the program is loading; it may take a minute or two for enough of the presentation to buffer before it starts playing.
To change the screen resolution of your computer, right click in an empty portion of the Desktop and select Properties. Depending upon your monitor, you may be able to increase and decrease the screen resolution on the Settings tab.