We are searching for a customer-focused individual to support the work of our Lawyer Referral and Information Service (LRIS) Program. The LRIS Specialist is the first point of contact to those calling our referral service, assessing callers' legal needs and making the appropriate referral to panel attorneys or other agencies within the community. In addition to responding to callers, this position will also provide program assistance to ensure that reporting and tracking procedures are in place.
Key responsibilities include:
- Compassionately and professionally answer incoming lawyer referral calls; actively listen to assess call for legal need and available resources. Based on the information obtained, refer callers to the appropriate panel member attorney, public agency or legal resource.
- Enter accurate data for all calls into the State Bar database. Prepare and distribute program reports to attorney and client; track responses.
- Ensure that panel member records are current and updated, add new panel members, and process panel renewals.
- Research available legal and community resources, maintain directory of resources used to provide information to callers.
- Proactively seek out learning opportunities to build a base of knowledge of the legal system, areas of legal practice, and options available to consumers.
Candidates must be able to communicate with diverse groups of people on a wide range of issues and have the ability to non-judgmentally work with others, responding to callers in a professional yet compassionate manner. Although direct legal experience is not required, we are looking for candidates who have at least one year of experience working in a community service, human service, social and/or legal services role, and are motivated to learn. Other skills that will make you a successful candidate include the ability to quickly think through problems and provide possible solutions, prioritize work to meet deadlines and accomplish goals, and work as a team to accomplish program objectives. Bilingual (English/Spanish) communication skills a plus. Opportunities exist to attend conferences and workshops to build skills and network with peers.
To apply, upload resume and cover letter along with salary expectations.
The State Bar values diversity - diverse candidates are encouraged to apply.
We are searching for an outgoing professional to work directly with our practice-related sections to advance the State Bar's mission through the development, delivery, and management of innovative programs, services, and events. This position will guide the section membership in strategic planning and budgeting, along with hands-on implementation of initiatives.
Ideal candidates will have strong, demonstrated experience with relationship building and leading groups to find the common ground among varied opinions. Strong customer service skills, the ability to establish priorities and meet goals, effective communication skills, and a can-do attitude are necessary to succeed in this position. In-state travel (up to 15%) required, typically during business hours.
The coordinator will:
- Work to continually strengthen and enhance the overall relationship between the State Bar and its sections with a focus on shared mission and purpose
- Manage sections through active participation in strategic planning, marketing, budget planning and monitoring, meeting and event attendance, and daily administration
- Plan and manage section and program growth and expansion to ensure that State Bar initiatives respond to member needs and deliver value
- Build collaborative relationships with section board members, State Bar volunteer leaders, bar associations, co-workers, and others
- Identify, set, and track standards that ensure efficiency and effectiveness of programs and services to meet section, Council, and State Bar goals
- Develop communication strategies that promote the State Bar's services to sections and members
- Set-up, plan, and administer Continued Legal Education (CLE) seminars for section members on topics in their practice areas
Ideal candidates will possess:
- 4-year degree
- Excellent relationship building skills with proven ability to work effectively with diverse groups of people
- Ability to establish priorities and meet deadlines
- Strong communication skills, both verbal and written
- Strong interpersonal and customer service skills
- Ability to use tact and diplomacy when working through sensitive issues
- Experience with strategic planning and budget
- Proficient with MSOffice products
- Ability to travel (up to 15%)
To apply, submit resume and cover letter, including salary expectations.
The State Bar values diversity. Diverse candidates are encouraged to apply.