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    OLR Annual Report Fiscal Year 2003-2004

    The office of Lawyer Regulation reports the disposition of grievances against lawyers from July 1, 2003 to June 30, 2004.

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    Wisconsin Lawyer
    Vol. 77, No. 10, October 2004

    OLR Annual Report: Fiscal 2004

    This report from the Office of Lawyer Regulation looks at the disposition of grievances against lawyers from July 1, 2003 to June 30, 2004.


    by the Board of Administrative Oversight & Office of Lawyer Regulation

    The Office of Lawyer Regulation (OLR) and Board of Administrative Oversight (board) file annually with the Wisconsin Supreme Court a report on the lawyer regulation system. This is the fourth report filed under the new regulation system, which became effective on Oct. 1, 2000. This past year, the system completed its caseload reduction. All components are performing well and within normal caseload capacities. The system continues to improve its efficiency and effectiveness through refinement of its policies and procedures. During the coming year, the system will address improvements to the ethics rules, particularly those relating to the Ethics 2000 proposals and the implementation of the new trust account rule.

    Lawyer Regulation System Overview

    The Wisconsin Supreme Court created the lawyer regulation system to carry out the court's constitutional responsibility to supervise the practice of law and protect the public from misconduct by persons practicing law in Wisconsin. Figure 1 shows the composition and organization of the lawyer regulation system. The court has adopted standards of professional conduct for attorneys. The court confers the privilege to practice law on an attorney conditioned on his or her compliance with those standards.1 A failure to comply with the court's standards may constitute misconduct or may be evidence of a medical problem.

    The OLR director is required to investigate any possible misconduct or medical incapacity of an attorney licensed to practice in Wisconsin.2 Communications with the OLR alleging lawyer misconduct are privileged, and no lawsuit predicated on those communications may be instituted against any grievant or witness.3 Attorneys and grievants may consult with and be represented by counsel at any stage of an investigation. Before the filing of a formal complaint or petition, all papers, files, transcripts, and communications in an OLR investigation must be kept confidential by the OLR.4 The OLR may, however, provide relevant information to the respondent and the grievant.5 Although the Supreme Court Rules provide no sanction for disclosure of a grievance by the respondent or the grievant, the OLR requests that those involved in an OLR investigation keep confidential all documents generated by the investigation.

    Initially, the OLR staff screens all inquiries and grievances concerning attorney conduct. If the allegations made are not within the OLR's jurisdiction, or if the allegations are not supported by a sufficient factual basis, staff will close the file. The grievant may make a written request for the director's review of the closure. The director's decision is final. After preliminary evaluation, staff also may forward the matter to another agency; attempt to reconcile the matter between the grievant and attorney if the dispute is minor; or refer the matter to the director for diversion or investigation. Before or after investigation, the director may divert the matter to an alternatives to discipline program, if nothing more than minor misconduct is involved, the respondent agrees, and the respondent is eligible to participate. Alternatives to discipline are usually educational programs or monitoring arrangements that help an attorney improve the quality of his or her practice.

    If the grievance sets forth sufficient information to support an allegation of a violation of SCR chapter 20, OLR staff may initiate an investigation. The OLR staff will send a letter to the respondent, enclosing a copy of the grievance and requesting a response within 20 days. In most instances, staff will forward the attorney's response to the grievant for comments. When the OLR staff has completed the preliminary investigation, the director will determine whether: 1) an uncontested violation exists; 2) the grievance should be dismissed for lack of merit; 3) further staff investigation is needed; or 4) the matter should be assigned to a district investigative committee for further investigation, pursuant to SCR 22.04(1).

    If the grievance is further investigated by staff or a district committee, the respondent and the grievant will be kept advised about the investigation. The committee chair can assign the matter to one of the committee's investigators. Pursuant to SCR 22.04(2), the respondent may request a substitution of a district committee investigator within 14 days of receiving notice of the assignment of the investigator. The respondent shall be granted one such substitution as a matter of right, and any other requests for substitution shall be granted by the committee chair for good cause shown. If the committee decides to take sworn testimony regarding a grievance at an investigative meeting, the respondent and the grievant will receive timely notice of the meeting. Committee members elicit pertinent information from witnesses at such a meeting. For each matter referred to committee, the committee will prepare a report summarizing the facts and potential disciplinary violations. That report will be sent to the respondent and the grievant for comment.

    After the investigation is completed by staff and/or a committee, the director may dismiss the matter for lack of sufficient evidence of cause to proceed, divert the matter to an alternatives to discipline program, obtain the respondent's consent to a private or public reprimand, or present the matter to the Preliminary Review Committee (PRC) for a determination of whether there is cause to proceed. In cases in which the director dismisses the matter, the grievant has 30 days after receiving written notice of the dismissal to make a written request for review of the decision by the PRC. The decision of the PRC is final.

    If, after the investigation is completed, the director does not dismiss the grievance, seek a consent reprimand, or divert the matter, the OLR staff will prepare an investigative report and provide copies to the grievant and the respondent for comment. (In cases in which a district committee investigates a matter, its report will serve as the investigative report.) The grievant and the respondent may submit written responses to the report within 10 days after they receive the report.

    The director may then submit the results of the investigation to the PRC. The PRC determines whether the evidence presented supports a reasonable belief that an attorney has engaged in misconduct or has a medical incapacity that may be proved by clear, satisfactory, and convincing evidence.6 If the PRC dismisses the matter, the grievant has 30 days after being notified of the dismissal to file a written request for review of that decision. The supreme court will select a referee to review the matter, and the referee's decision is final.

    If the PRC determines that the director has established cause to proceed, the director may file a complaint with the supreme court alleging misconduct. The OLR, rather than the grievant, is the complainant in such a matter. If the director files a complaint, an answer is required within 20 days of service of the complaint. Upon proof of service, the supreme court appoints a referee to hear the matter pursuant to SCR 22.13(3). The referee holds a scheduling conference to define the issues and to determine the extent of discovery. The referee then presides at a public hearing that is conducted as a trial of a civil action to the court.7 The OLR must prove misconduct or medical incapacity by clear, satisfactory, and convincing evidence.8

    Within 30 days after the hearing concludes, the referee must submit his or her report to the supreme court, including findings of fact, conclusions of law, and a recommendation of dismissal or imposition of discipline. The OLR or a respondent may file an appeal of the referee's report within 20 days after the report is filed. If no appeal is timely filed, the supreme court reviews the referee's report and determines appropriate discipline in cases of misconduct and appropriate action in cases of medical incapacity. The court may, on its own motion, order the parties to file briefs. Either the respondent or the OLR may file a motion for reconsideration of the supreme court's decision within 20 days of the filing of the court's decision. The filing of a motion for reconsideration does not stay enforcement of the judgment. The supreme court's final dispositions of disciplinary and medical incapacity proceedings are published in the Wisconsin Reports and in the Wisconsin Lawyer.

    The Year in Review

    Significant Lawyer Regulation System Developments. The system has completed its investigative caseload reduction. The normal investigative caseload capacity is 380 matters. At the end of the fiscal year, there were a total of 389. As of the drafting of this report, there are approximately 360. The OLR and board are especially appreciative of the contributions of the district committees, staff, and limited term employees, whose hard work has been instrumental in this year's achievement. Also instrumental was the consolidation of the OLR staff in Madison, which enabled the conversion of administrative positions to investigator positions and streamlined case management.

    The system continues to work toward its timeliness goals for the initial evaluation by the central intake unit, and for formal investigations. At the end of the fiscal year, the number of intake evaluations pending over 60 days was 74. The number of formal investigations pending over 11 months from the filing was 161. The goals for pending evaluations over 60 days, and pending investigations over 11 months, are no more than 40 of each. Substantial progress has been made since the end of the fiscal year. Considering that the system is now operating within its normal capacities, the timeliness goals should be achievable within the next fiscal year.

    The supreme court met with the Board of Administrative Oversight, the PRC, special investigators, and the Special Preliminary Review Panel on April 2, 2004, to discuss current developments in the lawyer regulation system. This year, the court will consider a petition by the Wisconsin Ethics 2000 Committee for changes to the Rules of Professional Conduct for Attorneys; a State Bar petition regarding the licensure and regulation of paralegals; and recommendations for procedural improvements regarding time limits in interim suspension cases, and the functions and operations of district committees.

    The PRC re-elected attorneys James Wickhem, Janesville, chair, and James D. Friedman, Milwaukee, vice chair. The PRC has considered whether cause to proceed existed in 74 matters and has reviewed the director's dismissals in 14 matters. The PRC met quarterly during the year and met specially in July. PRC meetings will continue quarterly.

    The Board of Administrative Oversight re-elected attorneys William H. Levit Jr., Milwaukee, chair, and Ann Ustad Smith, Madison, vice chair. The board completed its study of district committees and filed a report in March 2004 recommending retention of and improvements in the function and operations of the district committees. Many of the recommendations confirm the appropriateness of current rules and policies. Recommendations for improvements are being implemented.

    The board assesses perceptions of the regulation system through a questionnaire that is sent to each grievant and each respondent after the grievance is resolved. The response rate is approximately 8 percent for grievants and 11 percent for respondents. While perceptions generally relate to the grievance outcome, the questionnaire responses provide helpful information. The board will continue to monitor trends in these perceptions.

    Finally, the board remains aware of several significant policy initiatives, including Ethics 2000, proposals for licensure and regulation of paralegals, and recommendations for improving lawyer regulation system procedures.

    The district committees continue to make a valuable contribution to the system and were instrumental in reducing the number of investigations. Improvements in training and in information sharing have increased their effectiveness. The OLR published a new manual for district committees and held training sessions. The chairs met with the director in May to discuss improvements in operations. The director began visiting individual committees, with the goal of meeting with each committee during the year, and providing substantive ethics continuing legal education.

    Special investigators and the Special Preliminary Review Panel process matters involving allegations against attorneys who serve with the regular components of the regulation system. During Fiscal 2004, special investigators received 37 referrals and resolved 42 matters. The Special Preliminary Review Panel considered four matters for cause, finding cause in all four matters. The panel considered 12 matters on review, affirming 11 closures and returning one for further investigation.

    The alternatives to discipline program provides an effective way to improve an attorney's ability to practice in accordance with high professional standards. Frequently, this is a more effective measure than professional discipline. The court has authorized diversion to an alternative program in situations where the program will likely benefit the attorney, and where the attorney will not likely harm the public. Alternative programs may include mediation, fee arbitration, law office management assistance, evaluation and treatment for alcohol and other substance abuse, psychological evaluation and treatment, medical evaluation and treatment, monitoring of practice or trust account procedures, continuing legal education, ethics school, and the multistate professional responsibility examination. During the fiscal year, 98 attorneys were diverted to alternative programs and 124 attorneys completed diversions.

    The central intake program receives inquiries and grievances concerning attorney conduct and provides preliminary evaluation of grievances before any formal investigation. Inquiries and grievances may be received by telephone; callers may use a toll-free number to contact the OLR. After the preliminary evaluation, the central intake staff may forward the matter to another appropriate agency, attempt to reconcile the matter if it is a minor dispute, close the matter if it does not present sufficient information to support an ethical allegation, or refer the matter for investigation or diversion to an alternative to discipline.

    Central intake received 2,225 inquiries and grievances. There has been a slight decrease in the number of grievances filed in each of the last two fiscal years. Of the matters evaluated in central intake this fiscal year, approximately 16 percent were forwarded for formal investigation; 11 percent involved the resolution of minor disputes or grievances that were withdrawn; 3 percent involved diversion programs; and the remaining 70 percent were closed for lack of sufficient information to suggest an allegation of potential ethical misconduct.

    The regulation system is more accessible than in the past. The ability to communicate by telephone with grievants and respondents provides more personal contact and increases the level of satisfaction with the process. Central intake also provides an efficient means to respond to grievances. Decisions whether to close or to formally investigate are made more promptly. As a result, the number and percentage of matters resolved within 90 days and within 180 days increased this year.

    Overdraft Notification Program

    The Overdraft Notification Rule9 went into effect on Jan. 1, 1999. That rule requires attorneys to authorize their financial and investment institutions to notify the OLR of overdrafts on their client trust accounts and fiduciary accounts. Information regarding the trust account overdraft program is available at www.wicourts.gov/olr.

    During Fiscal 2004, 132 overdrafts were reported to the OLR, six less than in the previous fiscal year. Overdraft notifications have resulted in the following dispositions during this year: revocation (voluntary) - 1; 90-day suspension10 - 1; public reprimand11 - 2; private reprimand with conditions - 1; diversion - 9; dismissal after diversion program successfully completed - 22; dismissal after investigation - 6; dismissal after investigation/advisory letter sent - 22; closed without investigation/real estate exception12 - 1; closed without investigation/real estate exception/advisory letter sent13 - 2; closed without investigation/bank errors - 25; closed without investigation/bank errors/advisory letter sent - 11; closed pending reinstatement proceedings - 1.

    The advisory letters sent during Fiscal 2004, some of which included more than one advisory, related to the following issues and record keeping deficiencies: availability of funds for disbursement - 4; maintenance account (to cover bank charges) - 11; deposit slip errors - 5; lack of proper endorsement - 2; check drafting errors - 1; signatory authority on trust accounts - 1; failure to confirm wire transfers - 3; transaction register/subsidiary ledger deficiencies - 4; check stubs/inadequacy as a transaction register - 3; lack of running balances in register and ledgers - 10; computer software deficiencies - 4; commingling - 2; prohibition against credit card transactions - 2; real estate transactions/$5,000 limit on personal checks - 2; other - 2.

    On Sept. 18, 2003, the Wisconsin Supreme Court held a public hearing on the joint petition of the OLR and the State Bar, seeking the adoption of a new rule regarding lawyer trust and fiduciary accounts. The court adopted the proposed rule, subject to certain modifications, immediately following the public hearing. On April 30, 2004, the court issued an order, repealing and recreating SCR 20:1.15, the trust account rule, effective July 1, 2004. The amendments to SCR 20:1.15 constitute the most significant changes to that rule since its inception in 1988.

    The OLR staff presented two half-day seminars on trust account management in conjunction with diversions. Trust account management also was covered at the OLR's Professionalism Seminar, another diversion program, in November 2003. The trust account investigator presented one-hour seminars on the new rule to the Milwaukee and Madison branches of the Wisconsin Association of Legal Administrators.

    Survey of Matters

    Overall Processing. The pending case-load is 738 matters, down significantly from the prior year, and within the system's caseload capacity of about 870 matters. The efficiency with which matters are processed is very good. The average processing time was 185 days, which is abnormally high because of the unusually large number of older investigations that factored into that statistic. On the other hand, the percentage of matters resolved within 90 days and 180 days improved, to 64 percent and 76 percent respectively, and should increase again next year.

    Grievances. Figure 2 breaks down by category the grievances received between July 1, 2003 and June 30, 2004. In describing the nature of the grievances, only the most serious allegation is reflected. While most grievances allege more than one act of misconduct, it is not practical to list all allegations.

    The allegations most commonly made in grievances were lack of diligence by the lawyer entrusted with the legal matter, lack of communication with the client, and misrepresentation or dishonesty. The two areas of practice that produced the most grievances during the year were criminal law and family law. It is important to point out that while clients file the majority of grievances, anyone can file a grievance. (See Figure 2.)

    Discipline. In Fiscal 2004, 66 attorneys received public disciplinary sanctions. Four attorneys were sanctioned twice. The supreme court imposed one revocation, six revocations by consent, 26 suspensions, 11 temporary suspensions, five summary suspensions, and five public reprimands, dismissed one disciplinary matter, and imposed conditions on one attorney's license to practice. Referees issued 15 public reprimands by consent. At the end of the year, 52 formal disciplinary matters were pending in the supreme court. Figure 3 shows the numbers and percentages of attorneys receiving public discipline since Fiscal 1979. Figure 4 shows the types of misconduct found in public discipline decisions.

    A referee has authority, under SCR 22.09(3), to issue private reprimands pursuant to an agreement between the director and the attorney. Typically, a private reprimand is imposed for an isolated act of misconduct that caused relatively minor harm. A private reprimand is not imposed if public disclosure of the attorney's misconduct is necessary to protect the public. Private reprimands are retained permanently and may be considered as an aggravating factor on the issue of sanctions if the attorney commits subsequent misconduct. Summaries of private reprimands, without any reference to or identification of the attorney involved, are printed twice a year in the Wisconsin Lawyer.

    During this fiscal year, 33 attorneys received private reprimands. The supreme court issued two private reprimands. Eighty-nine attorneys entered the new alternatives to discipline program and 124 attorneys completed an alternative program.

    Other dispositions included: matters closed after the initial intake evaluation due to insufficient information to support a misconduct allegation (1,453); dismissals after investigation in cases due to insufficient evidence of a violation (138); dismissals with an advisory letter (47); and matters closed pending petition for reinstatement (36).

    Reinstatements. During Fiscal 2004, the court completed action on 19 reinstatement petitions (12 administrative and seven disciplinary) after investigations by the OLR and public hearings.


    The legal profession is unique in assuming all costs for regulating itself. An assessment on every member of the State Bar of Wisconsin pays the costs and expenses of the lawyer regulation system, including all the costs and expenses of the OLR, district committees, the PRC, and the board. To help offset the costs, the OLR collects costs from attorneys disciplined in formal court proceedings and collects fees on petitions for reinstatement. Collections for Fiscal 2004 were approximately $93,000.

    The budget for Fiscal 2005 is $2,398,000, up from $2,201,000 last year. The assessment is $132.66, up from $123.12 last year. The assessment is in line with those of neighboring jurisdictions - somewhat higher than in Michigan and Iowa, the same as in Minnesota, and lower than in Illinois. The assessment is significantly lower than in Colorado, which has a comparable lawyer population and similar programs.

    Public Information and Outreach

    To promote understanding of and confidence in the lawyer regulation system, public information and outreach efforts are ongoing. General information about the lawyer regulation system is available at www.wicourts.gov/olr.

    The Year Ahead

    Having met its caseload reduction goals this year, the lawyer regulation system will strive to achieve its process timeliness goals during the next year. Significant work will continue to improve the system as recommended by the Board of Administrative Oversight Report, and to improve the Rules of Professional Conduct for Attorneys as the supreme court considers the petition filed by the Wisconsin Ethics 2000 Committee.


    1SCR 21.15(2).

    2SCR 21.03(6)(a).

    3SCR 21.19.

    4SCR 22.40(1).

    5SCR 22.40(2).

    6SCR 22.001(2).

    7SCR 22.16.

    8SCR 22.38.

    9SCR 20:1.15(h) (formerly SCR 20:1.15(i)-(p)).

    10Included condition of two years of trust account supervision following reinstatement.

    11One of the public reprimands included condition of attending a trust account seminar, followed by two years of recordkeeping supervision.

    12Closed in anticipation of July 1, 2004 effective date of SCR 20:1.15(e)(5)(b)., which creates a limited exception to the prohibition against disbursing funds prior to availability of real estate transactions.