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    Wisconsin Lawyer
    April 01, 2002

    Branding the Profession: Educating the Public About the Value of Lawyers: Another State's Experience

    This spring, the State Bar begins a long-term, concerted effort to brand the legal profession... that is, consistently use a unified message to educate the public about the value lawyers bring to their clients and their communities. The message mirrors three key qualities that the public values most about lawyers: expert advice, problem solving, and community service.

    Dianne Molvig

    Wisconsin Lawyer
    Vol. 75, No. 4, April 2002

    Another State's Experience

    Other bars have launched statewide efforts to portray lawyers in a positive light. Further down the path than most is the Alabama State Bar, which has a campaign now in its sixth year. While many differences exist between the Alabama and Wisconsin approaches, the underlying purpose is the same. "We want to show the public the good things lawyers are doing," says Susan Andres, director of communications and public information for the Alabama State Bar. "One point we make every time we get a chance is that if lawyers don't take an active role in defining their image, others will define it for them."

    As in Wisconsin, the impetus for the Alabama campaign sprang from the Bar membership itself. While the Alabama Bar's board was at first reluctant to spend money on such a campaign, a membership survey a few years before had found that 81 percent of members wanted their dues spent on projects that would help improve the image of lawyers, according to Andres. With such strong membership backing, the project moved ahead.

    The Alabama Bar spent $30,000, or about $2.50 per member, to produce and distribute 100 copies of an eight-minute video depicting lawyers at work in their communities. These videos made their way into civic group meetings, schools, churches, and other public forums across Alabama. "We wanted to make it so that if a lawyer got a call from the Rotary Club to come in to speak that week, he or she would have something ready to use," Andres explains. Excerpts from the video later served as the basis for radio and television spots.

    While the Alabama Bar has had no funds to conduct before-and-after studies of shifts in public attitudes, it has been able to gather a few statistics that offer some indication of the public's responsiveness. For instance, one of the campaign's media spots promoted the Bar's alternative dispute resolution center, which saw a 51 percent increase in inquiries during a two-year period. Another spot focused on the Bar's lawyer referral service and consumer brochures; requests for both grew 17.5 percent in two years.

    One other result has been a bit of a surprise, Andres adds. The target group for the campaign is, of course, the general public. "But we also get responses from lawyers who have seen the video," she says. "They've told us it's impressive and that it makes them proud to be a lawyer. I call that our little bonus result."

    ABA Begins Public Education Program on the Law, Lawyers, and Democracy

    The American Bar Association announced in early March that it has hired an Austin, Texas-based public affairs firm to assist the association in helping the public understand the role of the rule of law and the value lawyers bring to a free society.

    Echoing the sentiment expressed by Wisconsin attorneys about the State Bar, ABA President Robert E. Hirshon said, "It has become increasingly clear that ABA members want their association to help the public understand the important connection between the rule of law, the work of the legal profession, and the freedoms we enjoy living in a democracy. Whenever we've asked our members to tell us what they want the ABA to do for them, helping the public understand the importance of the law and the role of the legal profession is always at the top of their list."

    The ABA plans several informational programs targeted to key groups in the country's largest markets. "We have wonderful stories to tell about the meaning of the rule of law and the contribution the lawyers of America are making each day to make it possible for people in this country to exercise their freedoms," said Hirshon. "That is a luxury few other nations in the world know, and one our nation does not take for granted."

    The ABA Board of Governors authorized an expenditure of $200,000 from its current budget for the current fiscal year, and up to $2 million for the project in fiscal 2002-03.

    To Learn More:

    For assistance in incorporating the brand into your firm's communications, or for more information, please contact:

    • Mark Lamkins, State Bar marketing manager, mlamkins@wisbar.org, (800) 444-9404, ext. 6167; or
    • Trina Gray, State Bar media relations coordinator, tgray@wisbar.org, (800) 444-9404, ext. 6025.

    In addition, the Bar is creating a branding area on WisBar where you can find research on public and lawyer attitudes, the tool kit containing ready-made materials for lawyers to use in communicating the brand, and related articles and other information. If you are not attending the Annual Convention in May, you will be able to access the tool kit on this siteafter June 1.

    Dianne Molvig operates Access Information Service, a Madison research, writing, and editing service. She is a frequent contributor to area publications.


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