State Bar of Wisconsin

Once you have purchased an on-demand or webcast item, you will be able to access the video by going to myStateBar and looking under myMedia. Then click on the event listed in either My Webcasts or My On Demand.

Classic On demand

Once you click on the title of a video, the main video player will open in a new window. The left side of this window includes a description of the video, along with a play button. Once the video begins playing, it will display in this area. The right side of the window includes links to each of the video's segments, details about the video (including presenters and run time), any available course materials, and links to any other on-demand education videos you currently have access to.

Webcasts / New On demand

Once you click on the title of a video, a window will open that will allow you to pick your connection speed. Click on your desired connection speed and another window will open with the Webcast. The left side will include the Video and the right side the Powerpoint slides. Use the tabs on the bottom left to select your Course Materials.

You must have an Internet connection available. While on-demand / webcast videos are available for users with dial-up modems, we recommend a DSL or faster connection for the best viewing experience.

These videos require Windows Media Player. Before purchasing a video, we recommend you test your connection to verify that you can view on-the education videos. For the best performance, we recommend you update your player to the most recent version available for your system.

Select videos may include materials from the event. To access these materials you will need to have a current version of Adobe Reader installed on your computer.

The following hardware and software are required to receive an on-demand / webcast video.

PC

MAC

The State Bar of Wisconsin strives to provide as much compatibility as technically possible.  Unfortunately, we are unable to provide technical support for Apple Macintosh users; however, we have created a video feed that allows Mac users to view OnDemand / Webcasts. By following the above guidelines, we are confident you be able to view videos on your computer. If you purchase a video and find that it does not function properly, call Customer Service to request a one-time refund.

We recommend that the computer you access your videos from meets the requirements. This does not mean that you cannot access a video but you will likely experience slow downs and poor quality video and sound. We cannot support any problems that may result from issues when the requirements are not meet.

Sometimes ensuring you have the latest version of the software tools will do this. The follow are core software components we highly recommend are current:

Windows Media Player for Windows can be downloaded directly from Microsoft. Please visit Microsoft.com for a listing of available and recommended Window Media Player versions for your particular system.

Adobe Reader can be downloaded directly from Adobe.

Mac users will need to install Flip4Mac. This is a free plug-in for Quicktime.

If you do not have access to a computer that meets the requirements of on-demand / webcast videos, then the products may not be right for you.

You have the choice of three different speeds during a Webcast. We suggest using Low if you are watching with a Dial-Up connection. Otherwise, we recommend using High for the best quality and move down to Medium if you are experiencing any buffering or connection issues.

Recent on-demand videos will be chaptered. Simply click on the Chapter you would like to view and the video will skip to that section.

For classic on-demand videos, look on the right side of the main video for a list of all the "Segments." Once you have finished watching a segment, or if you'd like to skip to another, simply click on the link to play that segment.

Due to the nature of webcasts being live, you will not be able to access different segments of the video.

To move forward or back in an on-demand video, use the slider control in the main video player. Depending upon your connection speed, there may be a slight pause before the video begins playing again. We do not recommend using the fast forward or rewind buttons.

Slider control

Due to the nature of webcasts being live, you will not be able to rewind or fast forward the video.

You'll be able to access the on-demand / webcasts from any computer that meets the requirements.

The convenience of on-demand education is that you can view your on-demand education video any time of day from any computer that meets the system requirements and has Internet access.

Classic On-demand Education

Any available course materials will be listed to the right of the main video window, along with the file size and number of pages. Clicking on the course materials links will load the materials in a new window.

We recommend that you open the materials prior to playing your video, and move the windows around so that you can view both the video and the materials simultaneously. If you are unable to see both at once, we recommend you increase your desktop resolution. If you still don’t see both windows you may be in full screen mode. To exit full screen mode, double click or hit escape.

Webcasts & New On-demand Education

The materials will be listed on the left, below the main video window. Clicking on the Materials tab will list the materials in the window.

Materials will also be located at myStateBar underneath myMedia.

You may also save the materials to your computer for later access or print the materials if you have an available printer on your system.

Adobe Reader must be installed on your computer to access course materials.

To close a zoomed-in slide, click on the slide.

To close the full-screen video, either double click on the video or hit Escape.

On-demand / webcasts makes use of some modern technologies and if the site does not load properly it could be that you are not using a modern browser that supports 1) CSS or 2) JavaScript. Additionally, these videos requires that you have a minimum screen resolution of 1024 x 728 to view the site properly. The higher your monitor resolution, the better your experience with on-demand education will be.

On-demand / Webcasts uses AJAX, which is a combination of several techniques that allow us to load pages quickly and make our site more interactive for users. The error message that displays is warning you to enable JavaScript to use the site properly. Although, you may be able to use on-demand education without JavaScript enabled, we strongly advise that you enable this feature in your browser so that you can make use of all our features. To enable JavaScript do one of the following:

Internet Explorer

If you are using Internet Explorer, go to Tools > Internet Options > Security Tab > click the Custom Level button and scroll down to the Scripting options section and enable each option (ActiveX, Active Scripting, Scripting of Java Applets). Click OK to save these settings.

Firefox

If you are using Mozilla Firefox, go to Tools > Options > Content Tab > click the Enable JavaScript option. Click OK to save the settings.

If you have JavaScript enabled but still cannot see the video or you receive an error, then ensure that you have correct the plugins installed on your computer. If all plugins are installed and enabled updating to a more recent version may increase performance and compatibility with the site. All plugins are free and easily accessible on the Internet. Read more.

Assuming that you have the correct plugins installed, you may need to wait a while for the video to preload. Depending on the speed of your Internet connection and your geographic location, the load time can vary. A faster Internet connection (ISDN/T1) will result in greater throughput allowing you to watch the streams without any lag or buffering delays. However, slow connections will receive buffering delays, including lagging video and stuttering. On a broadband connection, the average wait time before the video starts is 20-30 seconds. If the video does not start after a full two minutes, it is likely that the video may be temporarily offline or broken, in which case please contact Technical Support.

You may want to try re-installing the plugin as this can sometimes rectify problems with a browser or application failing to recognize that the plugins are installed.

Internet Explorer

Upon installing the latest Windows Media Player, Internet Explorer should be able to immediately play the videos. If it still does not work, try restarting your computer as some drivers require a full re-boot of the system to begin functioning.

If you're using Internet Explorer 7 or higher on Windows Vista, you may be prompted with a security message at the top of the page, asking if you want to allow the Windows Media Player Extension to run. Click on the prompt and select 'Run' to continue.

Internet Explorer 7 on Vista

If further problems exist, please contact Technical Support.

Firefox

If you are using Mozilla Firefox, try re-installing the latest Windows Media Player, as more recent versions will upgrade your Firefox plugin list and add Windows Media Player support. If Firefox is playing videos in an older version of Windows Media player, reinstalling Windows Media Player will fix this problem. If you still cannot get the videos to work, contact Technical Support.

If an older version of Windows Media Player is being used to play streams, you may not be able to watch streams properly and, in some cases, the streams may not work at all. To fix this, you must ensure that you have a recent version of Windows Media Player installed on your computer. If you've successfully installed it on your computer, chances are good that you're most likely using Firefox. Try this tutorial to learn how to check for the necessary plugin, restore it if it's missing, and configure it to work properly.

The browser not accepting that the plugin are installed. Try this tutorial to learn how to check for the necessary plugin, restore it if it's missing, and configure it to work properly.

AOL is not a supported browser. We suggest you use Internet Explorer 6.0 or 7.0 to view the Webcasts and OnDemand products.

These features will not work for a live Webcast.

For on-demand videos, the Fast Forward and Rewind features require high bandwidth. Unfortunately, if you are on dial-up using this feature will not be accessible. For similar functionality, we recommend you use the slider control on the main video player.

Slider control

These features will not work for a live Webcast.

Within a segment there are actually three or more video clips: Header Clip, Seminar Clip, and Footer Clip. The Next and Previous buttons simply navigate you around those clips, you will not be able to navigate from one segment to the next using the Next and Previous buttons. To navigate segments you must click on the links below "Video Information" in the upper right hand corner of your video window.

Vista doesn't correctly reconnect speakers and headphones in Media Player. Try closing the Webcast / Ondemand window and re-opening it.

The easiest way to solve any sound issue is to walk through Windows built in sound Troubleshooter. Follow the instructions below to launch.

IE Users: Click here.
Firefox users: Click Start|Run, type "hcp://help/tshoot/tssound.htm" hit enter.

Several users have reported that the audio sounds like chipmunks are talking. The issue is a result of incompatible codecs for Windows Media Player. Download the most recent version of Windows Media Player and install it. This should reset all your codecs to the updated ones from Windows.

This can occur when the video window has been moved around the screen or when opening documents over the video window. Click on the Video Window and press F5 to refresh it. The page will reload and the video should now work again.

To change the screen resolution of your computer, right click in an empty portion of the Desktop and select Properties. Depending upon your monitor, you may be able to increase and decrease the screen resolution on the Settings tab.

For questions not covered here, please contact our technical support team.